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ServiceNow Development

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Introduction to Service Now

  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation, Users, Groups & Roles.
  • Helpful portals, Service-Now Releases & Platform

Customize Homepage

  • Creating Gauges
  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner.
  • Adding Gauges on Homepages (Admin, ITIL & Self).
  • Adding Report on Homepages.
  • List Layout Changes of Homepages.

Tables, Form, Dictionary

  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists

Update set’s Creation

  • Creating an update set
  • Merge update set
  • Retrieve
  • Update set in another instance.
  • Preview & Committing of update set.
  • Importing & Exporting XML of Update set.

Scripting

  • Client Script
  • Business Rule.
  • AJAX Script.
  • Script Include.
  • UI Action & UI Policy

Creating workflow

  • Workflow editor and workflow scripts
  • Workflow Activities and workflow context
  • Workflow stages, Transitions.

Importing data in Service Now

  • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation

User Administration

  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user.
  • Templates.
  • Licensing management.
  • Admin, ITIL & ESS user’s concept.
  • Foundation data’s (Locations, Groups, Category, Subcategory etc…)


Identity and Access Management (IAM)

  • Users & Groups
  • Policy Management
  • IAM Roles and Instance Roles

Email Notification

  • Defining a Template.
  • Define notification.
  • Email logs.
  • Introduction to SMTP and POP mail servers.
  • Trigger email on event.
  • Email properties.

Create SLA &Schedule

  • SLA Definitions.
  • SLA Properties.
  • Attach SLA to tasks.
  • Create schedule and child schedule.
  • OLA & Underpinning contract SLA’s.
  • Association of Time zone & Schedule with SLA’s

Scheduled Jobs

  • Introduction to scheduled jobs.
  • Scheduled Job log.
  • Scheduled reports.

Access Control List

  • Create Read, Write and Create ACL on table and field level
  • Debug ACLS.
  • Write ACL Scripts.
  • Concept of privileged system admin(Security Admin)

Content Management (CMS)

  • Creating site, page.
  • Dynamic content block.
  • Define Header, theme, style sheet.
  • Creating UI page, UI macros.

Introduction to Web service

  • Introduction to web services.
  • SOAP Messages.
  • Inbound Configuration.
  • Outbound Configurations.
  • WSDL.
  • MID server
  • Inbound & Outbound Response.
    • Exception of Error handling.
    • SOAP Envelop design

Debugging

  • Personalize users.
  • Debugging Business Rule.
  • Debugging ACL.
  • Background scripts

Integrations Details:

  1. Web service (SOAP Messages)
    • Inbound & Outbound Configurations.
    • SOAP Envelop Design.
    • Exception & Error handling.
    • WS Import design
  2. SSO &LDAP Integration
  3. SCCM Integration

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About Us

KMRSoft offers a wide-range of desired training programs for corporates and graduates using online and classroom training procedures.This program facilitates with online tools to track the learning capabilities, succeed learning process, administer nonstop assessments and provide learning access irrespective of the time and location. We excel at providing convention training solutions and tailor made solutions to your development and maintenance support projects.

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KMR Software Services Pvt. Ltd. is NOT affiliated or associated with SAP® AG.KMR Software Services Pvt. Ltd. Ltd. does NOT sell or distribute any SAP ® Copyrighted materials or software. KMR Software Services Pvt. Ltd. does NOT provide SAP IDES Access.KMR Software Services Pvt. Ltd. is NOT an official Training Partner of SAP ® AG.