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Introduction to Service Now
- What is Service Now
- Why and who can use Service Now
- Concept of cloud computing in Service Now
- Introduction to ITIL foundation
- Navigation, Users, Groups & Roles.
- Helpful portals, Service-Now Releases & Platform
Customize Homepage
- Creating Gauges
- Define CSS properties, UI Properties
- Change visibility of Homepage and banner.
- Adding Gauges on Homepages (Admin, ITIL & Self).
- Adding Report on Homepages.
- List Layout Changes of Homepages.
Tables, Form, Dictionary
- Creating Application, module
- Creating table
- Personalizing form and table layout
- Creating Section,
- View
- Dictionary entries
- Dictionary overrides
- Reference qualifiers
- Related lists
Update set’s Creation
- Creating an update set
- Merge update set
- Retrieve
- Update set in another instance.
- Preview & Committing of update set.
- Importing & Exporting XML of Update set.
Scripting
- Client Script
- Business Rule.
- AJAX Script.
- Script Include.
- UI Action & UI Policy
Creating workflow
- Workflow editor and workflow scripts
- Workflow Activities and workflow context
- Workflow stages, Transitions.
Importing data in Service Now
- Data sources,
- XML import
- Transform maps,
- Scheduled data import
- Import sets
- Transform scripts
- Data load automation
User Administration
- Creating groups
- Users and Departments
- Concept of delegation
- Customizing user profile
- Roles & group membership
- Fetch detail of logged in user.
- Templates.
- Licensing management.
- Admin, ITIL & ESS user’s concept.
- Foundation data’s (Locations, Groups, Category, Subcategory etc…)
Identity and Access Management (IAM)
- Users & Groups
- Policy Management
- IAM Roles and Instance Roles
Email Notification
- Defining a Template.
- Define notification.
- Email logs.
- Introduction to SMTP and POP mail servers.
- Trigger email on event.
- Email properties.
Create SLA &Schedule
- SLA Definitions.
- SLA Properties.
- Attach SLA to tasks.
- Create schedule and child schedule.
- OLA & Underpinning contract SLA’s.
- Association of Time zone & Schedule with SLA’s
Scheduled Jobs
- Introduction to scheduled jobs.
- Scheduled Job log.
- Scheduled reports.
Access Control List
- Create Read, Write and Create ACL on table and field level
- Debug ACLS.
- Write ACL Scripts.
- Concept of privileged system admin(Security Admin)
Content Management (CMS)
- Creating site, page.
- Dynamic content block.
- Define Header, theme, style sheet.
- Creating UI page, UI macros.
Introduction to Web service
- Introduction to web services.
- SOAP Messages.
- Inbound Configuration.
- Outbound Configurations.
- WSDL.
- MID server
- Inbound & Outbound Response.
- Exception of Error handling.
- SOAP Envelop design
Debugging
- Personalize users.
- Debugging Business Rule.
- Debugging ACL.
- Background scripts
Integrations Details:
- Web service (SOAP Messages)
- Inbound & Outbound Configurations.
- SOAP Envelop Design.
- Exception & Error handling.
- WS Import design
- SSO &LDAP Integration
- SCCM Integration
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